Privacy policy



If you do nothing during your visit to our Website but browse, read pages, or download information, we will gather and store certain information about your visit. This information does not identify you personally. We automatically collect and store the following information about your visit: The Internet Protocol Address and domain name used.

The Internet Protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet Protocol Address to direct Internet traffic to you.

  • This address can be translated to determine the domain name of your service provider (e.g. or;
  • The type of browser and operating system you used;
  • The date and time you visited this site;
  • The Webpages or services you accessed at this site; and
  • The Website you visited prior to coming to this Website.

The information we automatically collect or store is logged and used by WSTIP to improve the content of our Website services and to help us understand how people are using our Website and services. We may analyzes this information and the Website logs to determine how our Website is being used, so that we may continually improve the site's usefulness to the public.

What we collect if you volunteer information If during your visit to the WSTIP Website you participate in a survey, send an email, or perform some other transaction online, the following additional information will be collected:

  • The email address and contents of the email;
  • Information volunteered in response to a survey; and
  • Information provided on any online form used to engage in the online transaction. The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us. The information is retained in accordance with Chapter 40.14 RCW, Preservation and Destruction of Public Records.

We use your email to respond appropriately. This may be to respond to you to address issues you may identify, to further improve our Website, or to forward the email to another agency for appropriate action. Survey information is used for the purpose designated. Information provided on the online form is used to complete the online transaction and perform the service or provide the requested goods.

Online Chat Privacy
Our online privacy policy is intended to let you know what additional information is collected by our Chat service and how it is used. The information is retained in accordance with RCW Chapter 40.14, Preservation and Destruction of Public Records. Disclosure of any information by you, or any personal data contained in an e-mail message, including an e-mail address, is strictly voluntary. You are under no obligation whatsoever to offer any information.



You may choose whether to provide personal information online "Personal information" is information about a natural person that is readily identifiable to that specific individual. Personal information includes such things as an individual's name, address, and phone number.

We collect no personal information about you unless you voluntarily provide it to us by sending us email, participating in a survey, or completing an online form. You may choose not to contact us by email, participate in a survey or to provide any personal information using an online form. Your choice to not participate in these activities will not impair your ability to browse Access Washington and read or download any information provided on the site.

If personal information is requested on the Website or volunteered by the user, state law and the federal Privacy Act of 1974 may protect it. However, this information is a public record once you provide it, and may be subject to public inspection and copying if not protected by federal or state law.

If you believe that your personal/private information is being used for a purpose other than what was intended when submitted, you may contact the agency contact person or position as shown in the Contact Information Section of this statement.

The Children's Online Privacy Protection Act (COPPA) governs information gathering online from or about children under the age of 13. 



In the State of Washington, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state government. At the same time, there are exceptions to the public's right to access public records that serve various needs including the privacy of individuals. Exceptions are provided by both state and federal laws. All information collected at this site becomes public record that may be subject to inspection and copying by the public, unless an exemption in law exists. RCW 42.56.070 states that:

  • Each agency, in accordance with published rules, shall make available for public inspection and copying all public records, unless the record falls within the specific exemptions of the Public Records Act or other statute which exempts or prohibits disclosure of specific information or records.
  • In the event of a conflict between this Privacy Notice and the Public Records Act or other law governing the agency's disclosure of records, the Public Records Act or other applicable law will control.
  • To the extent required to prevent an unreasonable invasion of personal privacy interests protected by RCW 42.56.210 and 42.56.320, an agency shall delete identifying details in a manner consistent with RCW 42.56.210 and 42.56.320 when it makes available or publishes any public record; however, in each case, the justification for the deletion shall be explained fully in writing.



WSTIP may request that you provide certain personal/private information in order to process an online transaction. You may choose not to provide this information, but if you choose not to provide it we will be unable to process the transaction online and you will need to complete the transaction either in person or by mail.

The following laws may prevent WSTIP from disclosing the personal/private information about you except as necessary to process the transaction:

  • The residential address and residential telephone number of employees of a public agency which are held by the agency in personnel records, employment or volunteer rosters, or mailing lists of employees. RCW 42.56.250(3)
  • Personal information in files maintained for employees of any public agency to the extent that disclosure would violate their right to privacy. RCW 42.56.230
  • All applications for public employment, including the names of applicants, resumes, and other related materials submitted with respect to an applicant. 42.56.250(2)



You can review any personally identifiable information we collect about you by using the information in the Contact Information section at the end of this Notice. You may recommend changes to your personally identifiable information you believe to be inaccurate by submitting a written request that credibly shows the inaccuracy. We will take reasonable steps to verify your identity before granting access or making corrections. Read RCW 43.105.310



To better serve our users we use "cookies" to customize your browsing experience with the WSTIP Website. Cookies are simple text files stored on your computer by your web browser.

Cookies created on your computer by using this Website do not contain personally identifying information and do not compromise your privacy or security. We use the cookie feature to help log the information described in "Information Collected and How it is used" section.

The WSTIP Website uses cookies for technical purposes such as to enable better navigation through the site, or to allow you to customize your preferences for interacting with the site. The WSTIP Website may also make use of persistent cookies to remember you between visits so, for example, you can save your customized preference settings for future visits.

At no time is your private information, whether stored in persistent cookies or elsewhere, shared with third parties who have no right to that information. If you do not wish to have cookies stored on your machine, you can turn them off in your browser.



WSTIP has links to many other Websites. These include links to Websites operated by other government agencies, nonprofit organizations and private businesses. When you link to another site, you are no longer on the WSTIP website and this Privacy Notice will not apply. When you link to another Website, you are subject to the privacy notice of that new site.

Reference in this Website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public and does not constitute endorsement, recommendation, or favoring by WSTA, WSTIP, or their officers, employees or agents.

We reserve the right to revise and update this Privacy Notice at any time without notice by posting such revised Privacy Notice at the Washington State Transit Portal home page.



To offer comments about the WSTIP Website or the information presented in this notice:
PO Box 11219
Olympia, WA  98508

  T: (360) 786-1620
  F: (360) 786-1676
TF: (888) 515-7665